Privacy Policy
At VBet Casino, protecting our players' personal data remains one of our top priorities. We handle all information with care and in accordance with applicable regulations to ensure your details are kept secure and used only for legitimate purposes.
Information We Collect
We collect information that you provide directly when you register an account, make deposits or withdrawals, or contact our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with legal and regulatory obligations, we may also request identity verification documents such as a passport or driving licence along with proof of address.
In addition to information you give us, we automatically collect certain technical data whenever you use our website. This includes your IP address, browser type and version, device operating system, pages visited, time and date of access, and general usage patterns. We gather this data to help us understand how our platform is used and to maintain its smooth operation.
How We Use Your Information
We use the personal data we collect to create and manage your account, process transactions, provide customer support, and deliver the gaming and betting services you request. This processing also allows us to personalise your experience, maintain the security of our platform, and meet our legal responsibilities including anti-money laundering and responsible gambling requirements.
Where you have given us specific consent, we may use your contact details to send you updates about new games, promotions and special offers. You can withdraw this consent at any time without affecting the core services we provide.
Sharing Your Data
We do not sell your personal data to third parties. However, we may share it with carefully selected partners who help us operate our business. These include payment service providers, identity verification agencies, marketing partners, IT support companies and professional advisers. All third parties are contractually required to keep your information secure and to use it only for the purposes we instruct.
We may also disclose your data when required by law, regulatory authorities, or licensing bodies, or to protect the rights, property and safety of VBet Casino, our players and the public.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable certain essential functions, remember your preferences, analyse site performance and deliver relevant content. Essential cookies allow you to move around the site and use its features, while analytical and preference cookies help us improve your experience.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of the website and the services we can offer you.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.
Your Rights
You have several rights regarding your personal data, including the right to access a copy of the information we hold, request correction of any inaccuracies, and ask for your data to be deleted when we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we restrict how we use your data.
To exercise any of these rights, please contact our customer support team. We will respond to your request in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material updates will be notified to you by email or through a clear notice on our website. We recommend that you review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact our support team through the channels provided on our website. We aim to respond to all enquiries promptly and help resolve any issues you may have.